Communicating with Diverse Styles

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Category:
ACPEN Industry Institute | Industry | Practice Management
Faculty:
Michelle Tillis Lederman
Course Levels:
Intermediate
Duration:
2.5 Hours
License:
Access for 30 day(s) after program date.

Understanding how you prefer to communicate impacts how you lead, solve problems, make decisions, form relationships, collaborate, provide feedback, influence, and motivate. It also indicates what is influential and motivating to you. In this program you will learn your own communication preferences, how to identify others’ preferences, and how to flex your style.

Basic Course Information
Learning Objectives
Understand your thinking preferences and identify other’s style through observation
Learn style strengths and stereotypes that impact perceptions
Adapt communication style to increase collaboration and minimize interpersonal friction
Strengthen relationships and expand options for conflict resolution
Consider communication style when delegating, motivating and providing feedback

Major Subjects
Communications

Important CPE Credit Instructions_READ BEFORE WEBCAST UPDATED (0.47 MB) Available after Purchase
Communicating with Diverse Styles slides (0.85 MB) 15 Pages Available after Purchase
Diverse Communication_Handout (188.5 KB) Available after Purchase

Michelle Tillis Lederman
Michelle Tillis Lederman, known as “The Connection Creator,” is an expert on workplace communications and relationships. Michelle’s mission is to help people work better together and advance their individual impact. An executive coach and people expert, Michelle inspires organizations and individuals to build real relationships and get real results.

Named by Forbes as one of the Top 25 Networking Experts, Michelle is a speaker, trainer, coach, and author of four books including The Connectors Advantage and the internationally recognized, The 11 Laws of Likability.

Highly sought after for her energetic, engaging, and authentic presentations, Michelle has appeared on stages around the globe. She holds a Certified Speaking Professional (CSP) designation from the National Speaker’s Association, placing her within the top 3% of speakers. Her deep expertise has led her to be a regular media contributor appearing on CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, MSNBC, Forbes and others.

Passionate about education, Michelle served as a Communications Professor at NYU’s Stern School of Business, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education.

Michelle lives in New Jersey with her husband, two sons, and two rescued dogs.

What is Everything Else?

Everything Else is a product category on Amazon that is meant to be a catch-all for items that don’t fit into any other categories. Over time, as the Amazon catalog has grown and more specific product categories have been added, Everything Else has become less useful and more of a junkyard for cast off and forgotten listings.

Until recently, however.

Why are items listed in Everything Else when they shouldn’t be?

The answer to this is fairly simple. Some sellers are using Everything Else as an opportunity to get around Amazon’s gated category requirements. For example, DVDs with an MSRP of over $25 are now gated  Selling certain products and bran… More and require permission to list. So we’ve seen some sellers create new listings in Everything Else to get around these requirements. We’ve noticed similar “workarounds” for other gated or restricted  Selling certain product categorie… More categories as well.

Amazon doesn’t like this. It just makes the catalog more of a mess than it already is and ends up creating a worse customer experience.

Communicating with Diverse Styles

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